Customer Service and Inbound Sales Rep. - Work at Home Part-Time with VIPDesk Connect

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Job Overview

What does success look like to you? As an Inbound Sales and Customer Service Representative, success is more than reaching sales goals and earning commissions. Success is contributing to a team and company committed to elevating the customer experience.

VIPdesk Connect is hiring sharp and enthusiastic go-getters to join their remote team. The position—equal parts Sales and Customer Service—offers challenging and interesting work. They provide the training and tools; you provide the ambition. Bring your willingness to learn, the ability to accept and integrate feedback, action to achieve results, and we will develop and nurture your sales talents. Let’s create success together.

Bonus and Commissions
- Outstanding work deserves rewards. Top performers earn over $16/hr.
- 95% of team earns weekly commissions.
Guaranteed Schedules for Top Performer
- Top 10% decide when they want to work.
Awesome Team
- Being helpful is more than a core value, it’s what we do every day—for their customers, for each other.
Paid Training
- Share your experiences and background in their interactive, instructor-led virtual classrooms.
Recognition and Appreciation
- Team-driven culture of peer recognition.
- Contributions, assistance, and collaboration matter, so recognition matters.

Who You Are

You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success. More than you need to achieve, you view rejection as motivation. Pressure energizes you. You take initiative to solve your own problems first before seeking help from others. You don’t give up.

You embrace technology and have an aptitude for learning new systems. Your passion for the customer experience is matched with your commitment to learning and improving—every day. You have excellent communication skills with the ability to drive a conversation.

What You Do

As an Inbound Sales and Customer Service Representative, affectionally called Sales Brand Ambassador, you handle inbound calls for their client HomeAdvisor, the nation’s largest online home improvement marketplace. Homeowners contact HomeAdvisor to find service professionals for their maintenance, repair, and improvement projects.

You are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. You use upselling and cross-selling techniques to convert inquiries into referrals. When you meet and exceed your sales goals, they reward you with bonuses and incentives.

Why People Love to Work Here

VIPdesk Connect is a leading virtual contact center provider servicing the world’s most prominent brands. They’re a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering amazing customer experience.

Requirements

High school diploma or equivalent
Two years of customer service experience
Desire to meet and exceed sales performance goals
Able to work weekends
Working knowledge of Microsoft Office Suite
Able to type at least 35 WPM with proper spelling and grammar
Detail-oriented with a focus on quality and accuracy, ability to multitask, a strong sense of urgency and commitment to excellence
Excellent verbal and written communication skills
Able to successfully pass a criminal and employment reference security check
Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

Preferred Qualifications