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European Wax Center in Charlottesville has an opening for a remote Guest Center Associate. If this is a position you are interested in or qualified for, please see the details below on how to apply.
About European Wax Center
European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories.
The Scoop
This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.
A Day in the Life
- Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
- Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles confidential information, including guest contact information, with a high degree of integrity
- Books guests’ reservations accurately and efficiently while providing an excellent guest experience
- Confirms reservations by calling guests 1-2 days before the guests’ reservation
- Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
- Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
- Ensures desk area and equipment are clean and in good working order at end of shift.
- Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.
What Sets You Apart
- Ability to be friendly and engaging on the phone with guests.
- Ability to focus on phone calls in a fast-paced environment
- Ability to handle escalated calls with confidence and professionalism.
- Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively.
- Strong verbal communication skills.
- Ability to receive constructive feedback from team and management
- Must be able to work well with the team.
- Must be dependable and reliable
- Must have the flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed
Education and Experience
- High school diploma required.1-3 years of experience in a call center or retail environment preferred
Pay: $11 per hour plus bonus and incentives
