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Job Description
You will oversee and ensure that the exams coming from the Philips Direct Radiology sites will be complete for the radiologist, read in a timely fashion, and that any communication of critical findings will be communicated to the care provider and ensure physician to physician communication as needed. They will liaise between staff radiologists and site personnel to ensure efficient, high-quality patient care and safety.
You are responsible for
- Monitor and manipulate Emergent and Non-Emergent workflow platform queues to ensure that cases are getting processed within their designated turn-around times.
- Call the on-call radiologist(s) on to ensure no study delays during times of increased volumes
- Liaise with hospitals/sites covered by Direct Radiology to resolve problems, whether these issues are in regard to a specific case or in general
- Communicate any critical findings to the care provider and document the communication appropriately in the PACS system.
- Complete support request submitted by radiologists for missing images, reports, exam information, connection to a referring provider, additional history or any request to effectively complete a quality read for a patient/client
- Assign and follow up with site/customer addendum requests
- Answer incoming phone calls with a polite manner and assist the caller in any way possible
- Assist other staff members with duties when appropriate
- Document any issues that arise throughout the shift in the Shift Change Summary Report and notify the Supervisor, Manager and/or the appropriate department
- Follow up on any issues that occurred during the shift and make sure that there was a complete resolution.
- Contact and follow up with IT regarding any IT issues that occur for staff and radiologists
- Liaise with the radiologists and assist with any questions, queries and/or concerns
- Maintain a professional and polite demeanor while interacting and communicating with other staff members, radiologists, and site medical staff and personnel
- Monitor incoming orders to recognize unmatched studies that are in danger of delay due to inadequate processing
- Monitor queues outside of Philips DR for studies to be assigned to specific radiologist i.e. Ultralinq
- Monitor the radiologist schedules documenting any deviations, recording break times, and other times when the radiologist is unavailable to read
- Direct communication with radiologists if they have not arrived for their scheduled shifts
- Monitor the contractual hours of clients and communicate to the appropriate site/department when exams arrive outside of contractual hours
To succeed in this role, you should have the following skills and experience
- Possess adequate knowledge of anatomy, physiology and medical terminology
- Possess adequate computer skills and computer program knowledge
- Previous employment that proves the employee has had experience in a fast-paced medical or customer service environment delivering high-quality patient care and/or service
- Comfortable with on-call a minimum of two 12 hour shifts per month
- Must be comfortable working third shift
- Located in Idaho preferred
